Frequently Asked Questions
Your guide to shopping with discretion and confidence.
How will my order be packaged for shipping?
Privacy is our priority. All orders are shipped in plain, unmarked boxes or mailers with no mention of 'Adam4Adam' or the contents. The sender name on the label will be a neutral corporate entity.
What is your return policy on intimate products?
Due to health and hygiene regulations, we cannot accept returns on opened or used sex toys. However, if your product arrives defective or damaged, please contact our support team within 14 days for a replacement.
Are the materials used in your toys body-safe?
Absolutely. We curate only high-quality products made from medical-grade silicone, glass, or stainless steel. All items are phthalate-free and tested for safety and durability.
What will show up on my credit card statement?
To ensure your privacy, your billing statement will show a discreet charge under 'A4A Online Retail' rather than the full store name.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that customers are responsible for any local customs fees or import duties that may apply upon arrival.
How can I track my delivery?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.